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Re: Your complaint
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To:
Date:
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Thu, 24 Dec 2020, 15:22
Dear ND
Your complaint regarding the care of DC, which you sent to Mr Brown MP, has been passed to me to investigate. I would like to arrange a telephone call with you to help me understand the nature of your concerns so I can look into them properly.
I am working between Christmas and New Year and will be available. Can you let me know when would be best for you and a number that I can reach you on?
With best wishes
Dr Andrew Brittlebank
Consultant Psychiatrist
North Cumbria Adult Eating Disorder Service
Associate Medical Director
Usual working days: Tuesday to Thursday
North Cumbria Access and Community CBU
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
The Coppice
Carleton Clinic
Cumwhinton Drive
Carlisle
CA1 3SX
Email:
andrew.brittlebank1@cntw.nhs.uk
Web:
www.cntw.nhs.uk
From ND
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Thu, 24 Dec 2020, 15:36
Hi Andrew,
Thanks for getting in touch, A telephone call would be much appreciated. I dare
say you will be a lot busier than myself, let me know when is best for you and I will make
myself available.
Enjoy this wonderful time of the year.
Thu, 24 Dec 2020, 16:07
From Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Tue, 29 Dec 2020, 09:51
Hi ND
Thanks for getting back to me.
Will you be available around 3:00 this afternoon? What will be the best number to contact you on?
Best wishes
Dr Andrew Brittlebank
Consultant Psychiatrist
North Cumbria Adult Eating Disorder Service
Associate Medical Director
Usual working days: Tuesday to Thursday
North Cumbria Access and Community CBU
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
The Coppice
Carleton Clinic
Cumwhinton Drive
Carlisle
CA1 3SX
Tel: 07870 367826
Email:
andrew.brittlebank1@cntw.nhs.uk
Web:
www.cntw.nhs.uk
From:
To:
Date:
nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Tue, 29 Dec 2020, 11:22
I will be available around 3pm Andrew, here is my phone number 07748 077 039.
Thankyou,
Speak soon
3 / 9
Nina
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Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
nina douglas 1nina@live.co.uk
Tue, 29 Dec 2020, 12:13
Hi Nina
Thanks for this.
I’ve just been asked to see someone urgently this afternoon and so I have to ask you if it’s OK to put our
conversation back to 4:00?
Hope that doesn’t mess you around. Let me know if there’s a problem
Best
A
From:
To:
Date:
nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Tue, 29 Dec 2020, 14:53
No problem at all Andrew. Sorry I didn't get back to you know earlier, I was checking my
phone was not on silent and have just noticed your email.
Speak soon
Nina
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4 / 9
From:
To:
Date:
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
nina douglas 1nina@live.co.uk
Tue, 29 Dec 2020, 14:56
Speak soon
A
From:
To:
Date:
nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Wed, 31 Mar 2021, 17:21
Hi Andrew,
I gather from Nick Brown that you have now completed your assessment.
Could you please provide me with your response regarding the 5 main points we set out on
the phone as these are not mentioned in the letter sent to Nick Brown.
Kind Regards
Nina Douglas
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From:
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Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
nina douglas 1nina@live.co.uk
Thu, 1 Apr 2021, 09:48
Hi Nina
Thanks for getting in touch.
In the end, I couldn’t complete the investigation and it had to be handed over to another manager. I’ll
pass your question on to the other manager, so they can contact you directly about your questions
5 / 9
Best wishes for Easter
Andy
Dr Andrew Brittlebank
Consultant Psychiatrist
North Cumbria Adult Eating Disorder Service
Associate Medical Director
Usual working days: Tuesday to Thursday
North Cumbria Access and Community CBU
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
The Coppice
Carleton Clinic
Cumwhinton Drive
Carlisle
CA1 3SX
Tel: 07870 367826
Email:
andrew.brittlebank1@cntw.nhs.uk
Web:
www.cntw.nhs.uk
From:
To:
Date:
nina douglas 1nina@live.co.uk
Charlotte Douglas c.douglas_@live.co.uk
Thu, 1 Apr 2021, 09:49
What a crock of shit.
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nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Thu, 1 Apr 2021, 09:51
6 / 9
Morning Andrew,
That is a shame and you were so confident you were to investigate the medics and not the
social services aspect of things. Could I ask why you could not complete the investigation?
Is there anything I can do to assist?
Nina
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From:
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Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
nina douglas 1nina@live.co.uk
Thu, 1 Apr 2021, 09:53
Hi
I could not complete it due to pressure of work as a result of staff absence. I have passed you email to
the clinical manager who took over the investigation.
Best wishes
A
From:
To:
Date:
nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Wed, 28 Apr 2021, 16:46
Hi Andrew,
I still have not heard from the person carrying out the investigation. Could I have his or her
details please and I will try to make contact. Email is the best form of communication for me
at present, so even an email address would be good.
Kind Regards
Nina Douglas
7 / 9
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nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Wed, 5 May 2021, 14:44
Hi Andrew,
I still have not heard from the person carrying out the investigation. Could I have his or her
details please and I will try to make contact. Email is the best form of communication for me
at present, so even an email address would be good.
Kind Regards
Nina Douglas
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nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Mon, 21 Jun 2021, 23:36
Hi Andrew, I am still to heard from the clinical manager you assigned to the investigation
regarding my Mams care. The findings of this investigation are becoming ever so more
important as my Mams situation deteriorates. Please could you as a matter of urgency
forward me the details of the clinical manager leading the investigation.
Nina Douglas
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nina douglas 1nina@live.co.uk
Brittlebank, Andrew (Community & Access Cumbria CBU)
Andrew.Brittlebank1@cntw.nhs.uk
Tue, 29 Jun 2021, 06:50
Good Morning Andrew,
8 / 9
I am sorry I have to email you again but I hope you realise that Mam and I do not have an
infinite amount of time to await your response. The terms of reference were set over 6
months ago and with there being no update regarding the investigation that was to be
carried out, we have no option but to assume that there has not and will not be an
investigation. Please could yourself or the clinical manager you passed this investigation
onto forward me your findings or at least reply by Friday 2nd July 2021. If we do not hear
from either of you we will have to take up the assumption that unfortunately for my Mam the
investigation is not taking place. Regardless of whether the investigation happens or not, for
our records and future reference please could you forward me the name and position of the
person you passed the investigation onto.
Kind Regards
Nina Douglas
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