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Fri 21/03/2025 13:32
Dear Ms Oliver,
Thank you for your email of 21 st March. For the purposes of clarity, I can confirm that our Safeguarding Team have advised Mrs MacPherson that they are looking into the concerns raised, and I am overseeing that process. Insofar as the list of requests/recommendations made by yourself, I will not at this point in time agree to any of them until our safeguarding work has concluded, and at that point the Local Authority will respond appropriately to Mrs MacPherson directly.
Kind Regards,
Michael Crozier
Head of Adult Social Care
Sunderland City Council
Ref: 8354-
20 March 2025 19:25
Dear Mr Crozier,
I have already raised my complaints with the care provider and remain deeply dissatisfied with their response.
The Local Authority has completely ignored me for seven years, despite repeated attempts to highlight serious failings in my daughter’s care. The very institutions meant to safeguard the vulnerable — including the Court of Protection, Social Services, and Medical Authorities — have instead inflicted harm. At every turn, they have failed to provide the care, accountability, and justice that should be fundamental rights. From the beginning, I have simply tried to advocate for my daughter, questioning the inadequate and often harmful treatment she has received. Instead of addressing these issues, I have been met with legal persecution simply for trying to protect my daughter and expose the truth. So, I have no option but to raise further Safeguarding Concerns, please see a copy and paste below, in the hope that at long last the Local Authority will look at them and help to put everything right especially in light of the recent ruling that ensures that people that may have mental health problems are given the full autonomy that they deserve, and should always have had under the Mental Capacity Act 2005.
As the Head of Adult Social Care I am asking you please to oversee this matter and help resolve it at long last.
Thank you.
Yours sincerely,
Luba Macpherson.
Urgent Safeguarding Concern – Failure to Protect my daughter, XXXX XXXXXXX
Dear Local Authority Safeguarding Team,
I am writing to formally raise a safeguarding concern regarding my daughter, XXXX XXXXXXX, who remains at serious risk due to ongoing failures by her Care Provider and Medical Team, and the lack of action from the relevant authorities, including the Care Quality Commission (CQC).
Despite raising these concerns repeatedly over the past seven years, they have been ignored, leaving my daughter in unsafe and unacceptable conditions. I am now escalating this matter directly to you, as the Local Authority has a legal duty under the Care Act 2014 to investigate and protect vulnerable individuals from harm. You have sadly failed for the last seven years!
Summary of Safeguarding Concerns:
Neglect and Unsafe Treatment:
My daughter has been subjected to ongoing neglect and inappropriate treatment, which has directly impacted her health and well-
Her physical, emotional and mental well-
There is a treatment that is available to my daughter that works for her perfectly. It was prescribed to her by one of her Consultant Psychiatrists, Dr Saidi. Why is it denied to her? Her GP stated that he does not know anything about it, but is he incapable of checking her Medical Records, or, better still writing a simple email to Dr Saidi? How can he be satisfied with the unstable condition of my daughter? I seriously question where many of these people qualified?!
Why haven't the Nurses picked up on it and the Social Worker? They are all supposed to be mental health trained.
Breach of the Mental Capacity Act (MCA) 2005:
There has been a consistent failure to properly assess and respect my daughter’s mental capacity and best interests.
Regulatory and Procedural Failures:
The CQC has failed to act on documented safeguarding concerns, despite being the regulator responsible for ensuring compliance.
Safeguarding concerns have been raised by other carers and even the CQC itself, yet no meaningful intervention has taken place.
Institutional Failures and Harm:
Social services, medical professionals, and the Court of Protection have all contributed to a system of harm rather than protection.
Instead of ensuring my daughter’s safety, these institutions have ignored evidence, dismissed my concerns, and failed to act in my daughter's best interests.
Formal Request for Action:
Given these serious concerns, I formally request that the Local Authority immediately undertake a Safeguarding Investigation under the Care Act 2014 and take the following actions:
Immediate Review of My Daughter’s Care and Living Conditions to ensure her safety.
Removal of all Court Orders that serve no purpose other than to increase the stress and alarm of my daughter.
Investigation into Neglect and Unsafe Treatment by all responsible parties.
Legal and Regulatory Compliance Review to ensure adherence to the MCA 2005 and safeguarding obligations. The recent legal ruling in CT v London Borough of Lambeth & Anor [2025] EWCOP 6 clearly outlines the standards that must be followed.
Clear Explanation of Why No Action Has Been Taken for Seven Years, despite repeated concerns and documented failures.
I request a written response within reasonable time outlining the steps being taken to protect my daughter.
Where is Elaine Waugh in this matter? It is her responsibility to advise on legal matters, but appears to be seriously missing or unable to advise the Council properly on the rulings mentioned above. Had the Mental Capacity Act been properly followed, that ruling would have been unnecessary. Is her position now untenable through her bad advice?
Some sort of recognition into the failings of Church View under the wrongful regulation of SCC, in light of recent developments into Lifeways poor practice.
I trust you will treat this as an urgent safeguarding matter and take immediate action to ensure the safety and well-
Thank you.
Yours sincerely,
Luba Macpherson.
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From: <
Date: Thu, 20 Mar 2025 at 19:07
Subject: Confirmation of your Safeguarding Concern
To: <lubamacp@gmail.com>
Hello Lioubov Macpherson,
We have received your Safeguarding Concern and it has been assigned to our staff to review.